All CollectionsTechnical SupportIgnite TouchIgnite TouchIgnite Touch ThermostatsJBy James Hunter1 author·26 articlesQuick WiFi TroubleshootingTroubleshoot Inspire WiFi connection issues by checking the receiver’s WiFi light status and reviewing common router settings such as 2.4 GHz availability, DHCP limits, band steering, mesh networks, and WiFi…What do the lights on the Receiver mean?How do I change the batteries?How to change batteries on the Ignite Touch Thermostat.How do I set and use the boost?Set Boost time and temperature in Settings. Activate Boost via the App, Web Interface, or thermostat. If Boost Only is enabled, tap the left side of the screen - or…How do I set the Frost Temperature?Set the Frost Temperature in the App or Web Interface under Settings. When the Thermostat is in Off mode, it will continue to protect the room by ensuring the temperature…How do I turn off the Intro Sequence?Enable or disable the Intro Sequence in Settings via the App or Web Interface. When enabled, tapping the screen shows a brief 5-second display guide. When disabled, the Thermostat turns…The temperature reading is incorrect, can I adjust this?If the temperature reading is slightly inaccurate (within ±5°C), you can correct it using the temperature offset setting. Adjust this easily from the Settings page in the App or Web…How do I change Optimized Start?When in Auto mode, it preheats your room so it reaches the set temperature at the start of a schedule, rather than beginning to heat at that time. Note, this…How do I set the Boiler Type?Set the Boiler Type in Settings via the App or Web Interface. Combi hides hot water controls as it’s on demand. Other enables control of hot water schedules. Note: Hot…How do I setup Motion?Set up Motion Detection in Settings to reduce heating when no movement is detected. Rule 1 lowers temperature after a set time, and Rule 2 reduces it further if inactivity…How do I name my Thermostat?Set a name for your Thermostat in the Settings page of the App or Web Interface. This helps you identify your device, especially if you have more than one. A…How do I hide a unit from my account?Hide a unit by selecting “Hide Me” in Settings via the App or Web Interface. This temporarily removes it from view (e.g. unused channels). To permanently remove a unit, such…How do I get a previously hidden unit back?Restore a hidden unit by selecting “Show Me” in the Settings page of the App or Web Interface. This will make the unit visible again on your account so it…How do I set the Time Zone?Set your Time Zone in the Settings page of the App or Web Interface to ensure your heating schedule and system timings run accurately based on your local time.How do I set my Heating Schedules?Set up heating schedules in the Schedules page of the App or Web Interface. Use the provided video guide for step-by-step instructions to create and manage your heating schedule.How do I set Locks on my Thermostat?Use the Locks page to restrict Thermostat functions. Options include blocking registration, enabling boost-only mode, restricting temperature changes, setting min/max limits, and locking specific features.How do I link a Calendar to my Thermostat?Go to Calendar, then Calendar Setup in the App or Web Interface. Follow the video guide for step-by-step instructions on setting up and managing your calendar.How do I use your API?The API allows integration of Inspire Home Automation thermostats with external systems and is intended for software engineers. Documentation is available online.How do I set my Hot Water Schedule?Set up hot water schedules in the Schedules page of the App or Web Interface. Hot water schedules is set in a similar way to your Heating schedulesHow do I connect the Ignite Smart Sensor to my Thermostat?This article takes you through how to connect (pair) an Ignite Smart Sensor to your Ignite Touch system. This should only need doing once.How do I switch to a different Heating Schedule?This articles shows you how to set the active schedule, e.g. switch between summer and winter schedules (sometimes referred to as profile or program)Can I still control the heating if the Thermostat is disconnected?If your Thermostat loses connection due to flat batteries or signal issues, heating control will be unavailable both locally and remotely.When does the padlock show?The thermostat padlock flashes whenever a button is pressed and the requested action is not allowed.How do I view Signal Strength?You can check signal strength from the app, via Bluetooth using Installer Diagnostics, or directly on the Thermostat. A stronger signal helps ensure reliable communication between your devices.Choosing the Best Location for Your Inspire SystemThis article describes how to position your Inspire devices to ensure you have a good WiFi and RF SignalIf batteries run out, will the schedule still run?What happens to the heating and hot water if the batteries run out.