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NS1001 Pairing Guide

Learn how to pair your thermostat with the Internet Gateway if units fail to connect. Follow simple steps using the Gateway pairing button and Thermostat keys to restore communication.

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Written by James Hunter

When Pairing is Required

Pairing your NS1001 thermostat with the Internet Gateway is very rarely required and should only be performed as a last resort.


If your units do not connect after installation, first allow at least 10 minutes for the system to establish communication automatically.


In most cases where devices fail to connect, the cause is radio signal strength or positioning rather than pairing. Please review the Radio Signal Strength section of the help centre before attempting pairing.

How to Pair the Thermostat to the Internet Gateway

Follow the steps below to manually pair the thermostat with the Gateway.


1. Start Pairing Mode on the Gateway

Press the pairing button on the back of the Gateway.

The RF light will begin flashing amber, indicating the Gateway is ready to pair.

2. Start Pairing on the Thermostat

On the thermostat:

Press and hold the M and S buttons together for 5 seconds.

The RF symbol in the bottom-left corner of the display will begin flashing.

3. Confirm Successful Pairing

Once pairing is complete:

  • The RF symbol on the thermostat will become solid

  • The RF light on the Gateway will turn green

This indicates the thermostat and Gateway are now successfully connected.

If Pairing Fails

If pairing does not complete successfully:

  1. Wait 10 minutes to see if the units connect automatically.

  2. Check the Radio Signal Strength guidance in the help centre.

  3. Ensure the Gateway is positioned correctly and not obstructed.

Most connection problems are caused by radio range or building materials blocking the signal.

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