Inspire Home Automation

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Find answers to common Account or App queries here.

User Account

Location of User / Installation manuals / Tenant Operating Instructions

Where can I find your User Manuals?

If you have sold your property, would like to transfer your unit to another account, or need to remove a unit from your account, please log in to your account,…

How do I transfer a Thermostat to another account.

Watch our video guide to learn how to understand and interpret the graphs produced by your thermostat.

I don't understand how to read the graphs produced by my thermostat. What should I do?

Under normal use, the thermostat batteries should last for over a year.

How long do the thermostat batteries last?

If the information shown in the app doesn't match your thermostat, try refreshing the app to synchronise the latest data.

My app doesn't show what my thermostat screen shows

Use the Notifications page to set up email and push notifications for temperature changes, heating settings, humidity, low batteries, and internet connection issues.

How do I set up alerts and notifications for my heating?

If you've forgotten your password, you can reset it by requesting a password reset email.

How do I reset my password if I have forgotten it?

Yes. The BOOST function remains available even when your heating is set to OFF.

If I switch my heating to OFF for the summer, will the BOOST function still work?

If you have added more than one unit under the same email address, you can easily switch between them.

How can I switch between multiple units?

You can add a new thermostat by creating an account, connecting it to the internet, and registering it to your account. If you're adding an additional thermostat, you can register…

How do I add a new device?

How do I change my email address, which page within the app do I need to go to.

How do I change my email address

Find answers to general account or app queries here.

General Account Queries

Select your unit type for further information.

Please select Unit Type

Set Boost time and temperature in Settings. Activate Boost via the App, Web Interface, or thermostat. If Boost Only is enabled, tap the left side of the screen - or…

How do I set and use the boost?

Set the Frost Temperature in the App or Web Interface under Settings. When the Thermostat is in Off mode, it will continue to protect the room by ensuring the temperature…

How do I set the Frost Temperature?

Enable or disable the Intro Sequence in Settings via the App or Web Interface. When enabled, tapping the screen shows a brief 5-second display guide. When disabled, the Thermostat turns…

How do I turn off the Intro Sequence?

If the temperature reading is slightly inaccurate (within ±5°C), you can correct it using the temperature offset setting. Adjust this easily from the Settings page in the App or Web…

The temperature reading is incorrect, can I adjust this?

When in Auto mode, it preheats your room so it reaches the set temperature at the start of a schedule, rather than beginning to heat at that time. Note, this…

How do I change Optimized Start?

Set the Boiler Type in Settings via the App or Web Interface. Combi hides hot water controls as it’s on demand. Other enables control of hot water schedules. Note: Hot…

How do I set the Boiler Type?

Set up Motion Detection in Settings to reduce heating when no movement is detected. Rule 1 lowers temperature after a set time, and Rule 2 reduces it further if inactivity…

How do I setup Motion?

Set a name for your Thermostat in the Settings page of the App or Web Interface. This helps you identify your device, especially if you have more than one. A…

How do I name my Thermostat?

Hide a unit by selecting “Hide Me” in Settings via the App or Web Interface. This temporarily removes it from view (e.g. unused channels). To permanently remove a unit, such…

How do I hide a unit from my account?

Restore a hidden unit by selecting “Show Me” in the Settings page of the App or Web Interface. This will make the unit visible again on your account so it…

How do I get a previously hidden unit back?

Set your Time Zone in the Settings page of the App or Web Interface to ensure your heating schedule and system timings run accurately based on your local time.

How do I set the Time Zone?

Set up heating schedules in the Schedules page of the App or Web Interface. Use the provided video guide for step-by-step instructions to create and manage your heating schedule.

How do I set my Heating Schedules?

Use the Locks page to restrict Thermostat functions. Options include blocking registration, enabling boost-only mode, restricting temperature changes, setting min/max limits, and locking specific features.

How do I set Locks on my Thermostat?

Go to Calendar, then Calendar Setup in the App or Web Interface. Follow the video guide for step-by-step instructions on setting up and managing your calendar.

How do I link a Calendar to my Thermostat?

The API allows integration of Inspire Home Automation thermostats with external systems and is intended for software engineers. Documentation is available online.

How do I use your API?

Set up hot water schedules in the Schedules page of the App or Web Interface. Hot water schedules is set in a similar way to your Heating schedules

How do I set my Hot Water Schedule?

This articles shows you how to set the active schedule, e.g. switch between summer and winter schedules (sometimes referred to as profile or program)

How do I switch to a different Heating Schedule?

The thermostat padlock flashes whenever a button is pressed and the requested action is not allowed.

When does the padlock show?

You can check signal strength from the app, via Bluetooth using Installer Diagnostics, or directly on the Thermostat. A stronger signal helps ensure reliable communication between your devices.

How do I view Signal Strength?

If your thermostat isn't following its schedule, check whether Restricted Set Points, Motion Rules, or Optimised Start are enabled, as these features can affect how and when the heating operates.

The temperature is changing and not following the schedule

Ignite Touch

When in Auto mode, it preheats your room so it reaches the set temperature at the start of a schedule, rather than beginning to heat at that time.
Note, this…

How do I hide a unit from my account

How do I link a Calendar to my Inspire System?

Set a name for your device in the Settings page of the App or Web Interface. This helps you identify your device, especially if you have more than one. A…

How do I name my device?

Set Boost time and temperature in Settings. Activate Boost via the App, Web Interface, or thermostat.

Set the Frost Temperature in the App or Web Interface under Settings. When the Heating is in Off mode, it will continue to protect the room by ensuring the temperature…

Ignite Lite

Use the Locks page to restrict Thermostat functions. Options include blocking registration, restricting temperature changes, setting min/max limits, and locking specific features.

Optimized Temperature Control learns how quickly your property heats and cools, adjusting heating cycles to maintain a more consistent temperature. Unlike standard hysteresis control, it reduces temperature swings and improves…

What is Optimized Temperature Control?

Ignite Wireless (March 2021 Onwards)

You can check signal strength from the app or directly on the Thermostat. A stronger signal helps ensure reliable communication between your devices.

Ignite Wireless (Jan 2017 - March 2021)

If your thermostat shows the wrong temperature, you can adjust the temperature offset in Settings for small differences (±5°C). Larger errors may indicate a sensor issue. Contact Inspire for support.

Incorrect Temperature

Hot water controls is not applicable to the Ignite Wired.

You can check signal strength from the app, on the Thermostat or directly on the Smart Sensor. A stronger signal helps ensure reliable communication between your devices.

Ignite Wired

Ignite Wired (Heating and Hot Water)

If your thermostat shows the wrong temperature, you can adjust the temperature offset in Settings for small differences (±5°C). Larger errors may indicate a sensor issue. Clean the sensor if…

Yes. You can manage multiple properties from a single Inspire Home Automation account, with support for over 200 thermostats.

Can I control more than one property?

If your thermostat isn't following its schedule, check whether Restricted Set Points are enabled and the time, as these features can affect how and when the heating operates.

NS Series

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