All CollectionsUser AccountGeneral Account QueriesGeneral Account QueriesFind answers to general account or app queries here.JMBy James Hunter and 1 other2 authors·12 articlesWhere can I find your User Manuals?Location of User / Installation manuals / Tenant Operating InstructionsHow do I transfer a Thermostat to another account.If you have sold your property, would like to transfer your unit to another account, or need to remove a unit from your account, please log in to your account,…I don't understand how to read the graphs produced by my thermostat. What should I do?Watch our video guide to learn how to understand and interpret the graphs produced by your thermostat.How long do the thermostat batteries last?Under normal use, the thermostat batteries should last for over a year.My app doesn't show what my thermostat screen showsIf the information shown in the app doesn't match your thermostat, try refreshing the app to synchronise the latest data.The temperature is changing and not following the scheduleIf your thermostat isn't following its schedule, check whether Restricted Set Points, Motion Rules, or Optimised Start are enabled, as these features can affect how and when the heating operates.How do I set up alerts and notifications for my heating?Use the Notifications page to set up email and push notifications for temperature changes, heating settings, humidity, low batteries, and internet connection issues.How do I reset my password if I have forgotten it?If you've forgotten your password, you can reset it by requesting a password reset email.If I switch my heating to OFF for the summer, will the BOOST function still work?Yes. The BOOST function remains available even when your heating is set to OFF.How can I switch between multiple units?If you have added more than one unit under the same email address, you can easily switch between them.How do I add a new device?You can add a new thermostat by creating an account, connecting it to the internet, and registering it to your account. If you're adding an additional thermostat, you can register…How do I change my email addressHow do I change my email address, which page within the app do I need to go to.