There are several reasons why your Inspire device may be unable to connect to your router. This guide will walk you through some common issues and how to resolve them.

Start by checking the WiFi light on the receiver, as this can help identify the problem. There are four possible states:

✔ Device is connected to WiFi and Inspire servers
➡ No issue with WiFi.

✔ Connected to WiFi and servers
❗ Device is not registered

➡ Usually requires registering the device in the Inspire app.

✔ Connected to WiFi
❌ Cannot reach Inspire servers

❌ Device cannot connect to your WiFi

Press and hold both keys on the receiver.

If the WiFi light flashes orange:

This connects your phone directly to the unit and gives detailed error info.

If the WiFi light does not flash Orange then this is not available.

If your unit has previously been connected, resetting the router fixes over 80% of all problems. Remove the power from the back of the router, wait 1 minute, then power up the router again.
Wait 5 minutes the router to reboot

Switch off the power to the Inspire Receiver (this is often done by switching off the boiler), wait 1 minute, then switch back on again.

Your router should automatically assign an IP address to the Inspire device. If it fails to do so, the device will not have internet access.

In most cases, restarting the router will resolve this issue.

Each device on your network must have a unique IP address. Sometimes a computer or other device may have a manually assigned IP address that conflicts with the address assigned to the Inspire device.

This conflict can prevent the Inspire device from accessing the internet.

Try restarting both the router and the Inspire device to refresh IP assignments.

Our servers have a very high uptime, but you can check their status here:

https://www.inspirehomeautomation.co.uk/status.php

If you are using WiFi boosters or a mesh network, ensure they are functioning correctly.

Test your internet connection by connecting a phone or laptop to:

Ensure each connection provides normal internet access.

Note: If you change your WiFi password, you must reconnect all boosters to the router.

WiFi passwords are case sensitive.

Double-check that the password has been entered correctly and ensure that your phone or computer has not automatically capitalised the first letter.

The Inspire device supports the following security protocols:

When setting up your WiFi network name (SSID) and password, it is recommended to use standard letters and numbers only.

Avoid using special characters or symbols, such as emojis or unusual punctuation, as some devices may not support them correctly.

Using simple characters can help prevent compatibility issues when connecting devices to your WiFi network.

DHCP is the router's method of assigning IP addresses to devices.

Most routers allow up to 254 addresses, although some routers may be configured with fewer (for example 60).

DHCP addresses are also assigned with a lease time, which may range from one hour to several days. If the lease time is long and all addresses are in use, new devices may not be able to obtain an IP address until one becomes available.

Refer to your router manual or contact your broadband provider for details on how DHCP is configured.

Some routers have a hard limit on the number of devices that can connect to WiFi.

In larger properties or HMOs, this limit can sometimes be reached.

Refer to your router manual or contact your broadband provider to check whether this limit applies and how it can be adjusted.

Modern routers often support multiple WiFi frequencies:

Higher frequencies provide faster speeds but have shorter range.

Because Inspire devices use very little data and are often installed in cupboards or utility areas, range is more important than speed. For this reason, Inspire devices only support 2.4 GHz WiFi.

If the router's 2.4 GHz network is disabled or not functioning, your phone may connect successfully but the Inspire device will not.

Refer to your router manual or contact your broadband provider to ensure 2.4 GHz WiFi is enabled.

Band steering is a feature used by some routers to move devices from 2.4 GHz to higher frequency bands (such as 5 GHz or 6 GHz) when signal strength is strong.

While this works well for phones and laptops, it can cause problems for devices that only support 2.4 GHz, such as the Inspire thermostat.

If possible, we recommend disabling band steering, or split your your SSIDs

Refer to your router manual or contact your broadband provider for instructions.

If your router supports it, we recommend creating a separate guest network that only uses 2.4 GHz and connecting the Inspire device to that network.

This approach can resolve many common issues because:

If this is not possible, then it may help to split the SSIDs, creating separate network names for each frequency.

Once the networks are split, you can connect the Inspire device directly to the 2.4 GHz network.
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​Virgin Media

Vodafone

EE

BT (Whole Home Only)