If you're unable to access any of your thermostats through the app or website, it's worth checking whether there is a known issue with our servers.
You can view the current status of all Inspire Home Automation services here:
The status page shows:
Whether there are any current service interruptions or maintenance.
The status of each of our servers.
Which server(s) your thermostats are connected to.
If all servers are shown as operational, the issue is likely related to your local internet connection or the thermostat's connection to the internet. In this case, continue with the relevant connectivity troubleshooting guide.