All CollectionsWIFI / Internet ConnectionsGeneral WIFI / Internet TroubleshootingGeneral WIFI / Internet TroubleshootingLearn about General WIFI / Internet queries.JBy James Hunter1 author·4 articlesI can’t get access to any of my thermostats. Is your server down?If you can't access your thermostats through the app or website, first check our server status page to see if there are any known service issues.I have changed my router. How do I reconnect my Inspire system to the internet?If you've changed your router, you can reconnect your Inspire system using the app or our online reconnection tool.How do I connect the Thermostat to the Internet?You must be at the property to connect your Inspire system to the internet. The recommended method is to use the Inspire Home Automation app, although WPS and Access Point…Do I need to run a network cable to the thermostat?No. Inspire Home Automation thermostats connect to your home Wi-Fi network and do not require a network cable.