All CollectionsTechnical SupportTechnical SupportHow do I get connected to the Internet? Where do I download the apps?JBy James Hunter1 author·153 articlesArticlesWhere can I find your User Manuals?Location of User / Installation manualsDo your Thermostat support Boiler Modulation (OpenTherm)?OpenTherm boiler modulation is not yet supported on our thermostats. However, the Ignite Touch and Ignite LITE are OpenTherm-ready, and support is planned for release later this year as part…When I try to register a Thermostat it says “Blocked Registration”If you receive "Blocked Registration", the Thermostat is already registered to another account. Ask the current owner or installer to disable Blocked Registration or transfer the unit to your email…I can’t get access to any of my thermostats. Is your server down?If you can't access your thermostats through the app or website, first check our server status page to see if there are any known service issues.Replacing a ReceiverReplacing a receiver requires pairing your thermostat (and any sensors) with the new receiver, then registering it to your account. Your previous receiver will remain on your account and can…What is your phone numberWhat is our phone numberCollectionsIgnite Touch26 articles·Ignite Touch ThermostatsIgnite Lite21 articles·Ignite LiteIgnite Wireless (March 2001 Onwards)22 articles·Ignite WirelessIgnite Wireless (Jan 2019 - March 2021)24 articles·Ignite Wireless (Jan 2019 - March 2021)Ignite Wired21 articles·Ignite WiredIgnite Wired (Heating and Hot Water)21 articles·Heating and Hot WaterNS Series12 articles·NS1001, NS1002, NS1003