All CollectionsTroubleshootingPlease Select Unit TypeNS SeriesNS SeriesNS1001, NS1002, NS1003JMBy James Hunter and 1 other2 authors·12 articlesError: Gateway Not Communicating with ServerTroubleshoot the “Gateway not communicating with server” error. Learn how to check power and internet lights, confirm the correct power supply, inspect network cables and router connections, reset the Gateway,…Incorrect TemperatureIf your thermostat shows the wrong temperature, you can adjust the temperature offset in Settings for small differences (±5°C). Larger errors may indicate a sensor issue. Clean the sensor if…Radio Signal Strength and Component PlacementSignal strength between system units depends on placement, distance and obstacles such as walls or metal objects. Learn how to check signal diagnostics and improve connectivity by repositioning your Gateway…Thermostat Screen Is BlankThermostat display blank? Check if power saving mode is active, replace the AA batteries, confirm correct battery orientation, and clean any corrosion on the terminals. Follow these steps to restore…NS1001 Pairing GuideLearn how to pair your thermostat with the Internet Gateway if units fail to connect. Follow simple steps using the Gateway pairing button and Thermostat keys to restore communication.Error: Thermostat Not Communicating With GatewayIf your thermostat is not communicating with the gateway, check the display, replace batteries, reset the system, test signal range by moving the thermostat closer, and re-pair the thermostat with…NS1002 Pairing GuideLearn how to pair the NS1002 thermostat, relay module, and internet gateway. Step-by-step instructions to reconnect devices if communication is lost, including RF pairing indicators and troubleshooting guidance.Error: Your Relay Module is not communicating with your GatewayTroubleshoot the error where your Relay Module is not communicating with the Gateway. Learn how to check power, reset devices, improve signal range, and repair the Relay Module to restore…NS1001 Not Correctly Controlling BoilerIf your NS1001 thermostat is not controlling the boiler, check whether the relay clicks, ensure the thermostat is properly seated, and confirm the programmer is set to ON or continuous.…NS1002 Not Correctly Controlling BoilerTroubleshoot an NS1002 thermostat that is not controlling your boiler correctly. Learn how to check thermostat and relay connection, verify the CH light response, and identify possible wiring, valve, or…How do I change the batteries?How do change batteries on the NS Wired or Wireless ThermostatsThe thermostat display occasionally dimsIf your thermostat display occasionally dims, the most common cause is the use of incorrect batteries.