All CollectionsTroubleshootingGeneral Troubleshooting GuidanceGeneral Troubleshooting GuidanceGeneral TroubleshootingMJBy Morgan and 1 other2 authors·8 articlesI can’t get access to any of my thermostats. Is your server down?If you can't access your thermostats through the app or website, first check our server status page to see if there are any known service issues.How can I contact Inspire Home Automation if I need help?You can contact our support team by live chat, email, or telephone.Will your thermostat work if installed outside UK?Do we sell outside of the UK.Do I need to run a network cable to the thermostat?No. Inspire Home Automation thermostats connect to your home Wi-Fi network and do not require a network cable.I ordered a Calendar system, but I think I've been sent the Landlord version.Calendar features are enabled during registration, so your thermostat may appear to be the landlord version until it has been registered.What are your usual opening times?This article explains our opening times.I've bought a second-hand thermostat (eBay, Facebook Marketplace, or from a friend)Second-hand Inspire Home Automation thermostats can usually be reused, but they must first be released from the previous owner's account.Temperature showing 1°C on the ThermostatA temperature of 1°C usually means the Thermostat has been placed somewhere very cold or its temperature sensor may be damaged. Check your heating graphs for sudden temperature drops or…